FREQUENTLY ASKED QUESTIONS

SoHo Residences is a Canadian-owned and operated collection of luxury extended-stay hotels and serviced residences in Toronto and Ottawa. Each Residence combines fully furnished suites, fully equipped kitchens, laundry facilities and hotel services for short, weekly, monthly and longer stays.

The SoHo Residences fill a niche rarely offered in Canada. Luxury apartment style accommodation for short term stays. Reviews consistently highlight their fantastic locations, value and modern decor.

SoHo Residences provides the accomodation standards of a luxury hotel including additional space and amenities of a furnished residence. Suites feature separate living and sleeping areas, kitchens and laundry facilities, making them particularly suitable for any stays three days or longer.

Yes. SoHo Residences offers extended-stay accommodation suitable for guests staying for several weeks or a month or longer. Extended-stay rates may be available depending on the Residence location, dates and rate plan.

Standard check-in is 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be requested, for a fee, through Guest Services and during the online booking process.

Our modification and cancellation terms vary per rate plan booked. Please refer to the reservation policies while you are making your reservation. These can be found during the booking process and in your reservation confirmation.

Your credit card will be authorized at check-in for room + taxes + confirmed incidental charges plus an additional amount for each night of stay.

Any unused funds will be released by the Residences immediately at check-out; depending on your individual bank’s processing speed, the funds will be back in your card anywhere between one to five business days - expect longer for international cards outside of Canada and North America.

Yes, SoHo Residences is affiliated with one of the world's top luxury boutique brands — Preferred Hotels Group.

I Prefer loyalty points are also available for guests.

SoHo Residences is proud to offer accessible accommodations to ensure the comfort of all our guests.

Yes, the SoHo Residences offers luxury one- and two-bedroom suites with fully-equipped kitchens, ensuite laundry plus weekly housekeeping services.

Each SoHo Residence features all the latest hotel deals on its website’s home page. Subscribe to our newsletter to ensure you don’t miss any upcoming offers.

Yes, each SoHo Residences offers special rates for extended stays, including weekly or monthly rates. Please contact your preferred location for more details.

SoHo Residences features heated underground self-serve parking at all locations with direct access to your guest room floor. Additional charges may apply.

The SoHo Residences Toronto offers in-room spa services and partners with the top spas in Toronto. Please contact concierge for more details.

Yes, each SoHo Residences location offers an indoor pool and extensive fitness facilities.

Each SoHo Residence location features event space for small-sized meetings or hosting private special events.

All SoHo Residences locations are non-smoking. Management reserves the right to charge up to $3,000 per room for any violation.

All SoHo Residences are pet-friendly. There is a $75 fee per stay and per pet. The maximum weight is 40 lbs.

Either SoHo Residences in Ottawa is convenient for government and diplomatic travellers. The Downtown Ottawa location is located near Parliament Hill, federal government offices, embassies and downtown Ottawa. However the Little Italy offers easy access to RCMP, Natural Resources Canada, Booth Street Complex, and Agriculture Canada.

SoHo Residences Ottawa Little Italy is located at 111 Champagne Avenue South, directly across from the future Ottawa Hospital Civic Campus and close to the existing Civic Campus.

SoHo Residences Ottawa Little Italy is located close to Carleton University and the Carling O-Train station, making it a convenient accommodation option for university visitors.

Yes. SoHo Residences both in Ottawa and Toronto offer fully furnished suites with separate living and sleeping areas, fully equipped kitchens and laundry facilities, providing an apartment-style alternative to a traditional hotel room for short term rental.

Yes. One- and two-bedroom suites with kitchens are particularly useful for families travelling together or requiring a stay longer than three days.

Yes. SoHo Residences Ottawa Little Italy is particularly well positioned for guests visiting Ottawa Civic Hospital or requiring accommodation near the hospital for an extended period. Also SoHo Residences Toronto is very close to Toronto Western Hospital..

The best location depends on the purpose of the trip. Ottawa Downtown is particularly convenient for government, diplomatic, business and downtown stays, while Ottawa Little Italy is especially convenient for Carleton University, Ottawa Civic Hospital, Dow's Lake and travellers who prefer the Little Italy neighbourhood.

Amenities vary by location but may include fully equipped kitchens, ensuite laundry facilities, housekeeping services, fitness facilities, swimming pools, private lounges, private theatres, underground heated parking and concierge service. Guests should check the individual residence page for location-specific amenities.

Yes. The SoHo Residences’ fully furnished suites are very popular and often provide temporary accommodation for guests relocating to Toronto or Ottawa, renovating a home, transitioning between residences or waiting for permanent housing.

Yes. SoHo Residences combines furnished apartment-style suites with hotel services and amenities, including housekeeping, concierge services at applicable locations, fitness facilities and other hotel style guest amenities.